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AQUARIUM BASICS

Algae Control | Green Water | Nitrogen Cycle | Ammonia | Nitrates | Algae | Aquarium Maintenance | Cloudy Water

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Green Water | Hair Algae | Blue-Green Algae | Brown Algae | Brown Slime Algae | Ammonia | Nitrates | Cloudy Water

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Freshwater Help Form

Have a Saltwater or Reef Aquarium? Go here for our 'Saltwater Help Form'!

In order for us to provide you with an accurate and fast answer to your question, we encourage you to provide us with as much information about your tank as possible. It will not only allow us to understand your problem, but we will also be able to help you in a timely manner.

If you have a general question that does not require details about your tank set-up please send email to our Tech Department.

What is the size of your aquarium?
Please indicate gallons or liters!
How long has your aquarium
been set-up?

Years: Months:
Please list your livestock including fish, invertebrates (snails, crabs, etc.)
What type of filtration system do you use? What equipment is installed (i.e. heater, airstones etc.)?

What is your lighting source, and when was it last replaced?
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What additives (i.e. Algone, carbon, conditioners, fertilizers, stress protects, etc.) are frequently applied to the tank?

How long is the daily lighting period? Is the tank planted?

What type of substrate do you have?

Is the water cloudy?

In what quantity and frequency is the water changed?

What is the water source used for partial water changes?

Has the set up been changed within the past 4 weeks (i.e. new filter, replaced equipment, new fish or plants, thoroughly cleaned, new décor, anything else removed or added etc.)?

Has the tank been medicated or treated within the last 4 weeks? If yes, what did you treat for and what medication was used?
What was the most recent problem with the tank, how long ago did it occur, and how was it treated? Are the fish showing any signs of distress? If yes please describe.
(
I.e. gasping for air at water surface, no appetite, etc.)
Please fill in as much as you can about your water parameters:
ammonia nitrite nitrate carbonate
hardness
general
hardness
pH phosphates water
temperature


Your Question:

 

Please note: We cannot reply if you do not provide your email or if you provide an incorrect email address. Please make sure this information is accurate!

First Name: Last Name:
Your Email: Algone Customer?
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