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Freshwater Aquarium Help Form

Help Forms

In order for us to provide you with an accurate and fast answer to your question we encourage you to provide us with as much information about your tank as possible. It will not only allow us to understand your specific problem, but we will also be able to help you in a timely manner.

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* Required information.

Please provide as much information as possible.
Tank Description
Size of aquarium? *
Unit of measure? *
How long has the tank been set up? Please indicate years/months.
What type of filter do you use?I.e.. power filter, canister filter, undergravel filter, sump, etc.
What is your lighting source, and when was it last replaced?Fluorescent, compacts, halides, etc.
Length of daily lighting period (hours)
Have you used any medications in the past 4 weeks. Please specify below.Please specify what you treated for and what was used.
Are the fish showing signs of stress?I.e. gasping for air at water surface, no appetite, inactivity, etc.
List recent problems experienced.Include how long ago the problem occurred and how it was treated.
Tank Description
Please list your livestock, including fish, invertabrates (snails, crabs, etc.)
What equipment is installed?I.e. protein skimmer, chiller, airstone, etc.
What additives are frequently used in the tank?Algone, carbon, conditioners, fertilizers, etc.
What are the quantities and frequency of your water changes?
Have you changed the setup in the past 4 weeks?I.e. new filter, replaced equipment, new fish, thorough cleaning, or anything else added or removed.

Below please provide us with as many water parameters as possible. It will help us pinpoint any potential problems.
Water Parameters
Ammonia:
Nitrite:
Nitrate:
Water Parameters
Phosphates:
Carbonate Hardness:
General Hardness:
Water Parameters
pH:
Water Temperature:

Additional questions about your tank setup and water conditions.
Miscellaneous
What type of substrate do you have?
Is your tank planted?
Miscellaneous
Is the water cloudy?
Type of water used for water changes?

Please use text box below to describe any problems you are experiencing. Also use this field to ask specific questions regarding the issues you are trying to resolve.
Question
Your Question... *

Please provide us with your contact information so our staff can respond to your request via email.
Contact Information
First Name: *
Last Name: *
Your Email: *
Algone Customer? *

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Algone Testimonials

"...Since I have been using your product my tank has improved 1000%. My fish are healthy, I use less filters and have too clean far less often. Great product..."
David H. - Bow, New Hampshire