Customer Support Information

Email Us Here

Toll-Free: 877-425-4663
Phone: 724-452-7590

Monday – Friday
9:00am – 4:30pm EST

Account & Order Information

To view your account and order history please log in to your account.

Payment Methods

We accept Visa, MasterCard, American Express and Discover Card. We also accept PayPal payments


Orders received before 2:00pm EST ship the same business day. Orders received after 2pm ship the next business day.

International Orders

Yes! We ship worldwide. All international orders are shipped via “International Air” and usually arrive within 5 – 14 days depending on the destination.

NOTE: Any customs charges levied are the responsibility of the customer.

Phone Orders

You may also place your order using our toll-free number 1-877-425-4663 (US & Canada only) or 1-724-452-7590 (International).

Our Mailing Address

Algone Corporation – Post Office Box 274 – Zelienople PA 16063-0274 – USA


Please call us toll-free at 1-877-425-4663 (+724-452-7590 International) for all questions regarding returns. You may also email our Customer Service Department.

Our Quality & Satisfaction Commitment

If you are not satisfied with an item, you may return it within 30 days of receiving it. Please see ‘Returns’ above before sending back your item.

Your Privacy

All information you provide us with when ordering is kept in strict confidence. We do not sell or share our customers personal information (Privacy Policy).

Still Have Questions?

Visit our ‘Frequently Asked Questions‘ page.

Message Details

Download Algone Instructions (PDF)

For aquariums 110 gallons & up

For aquariums up to 110 gallons